wk7 Frequently Asked Questions

The minimum age to register and play on wk7 is 21 years old. This is a strict requirement under PAGCOR regulations — not a guideline. wk7 verifies age during the KYC process and reserves the right to request ID at any time. Accounts found to belong to players under 21 are closed immediately and deposits returned.

For KYC (Know Your Customer) verification, wk7 accepts any valid Philippine government-issued photo ID — your passport, driver's licence, UMID, SSS ID, Philhealth ID, or voter's ID. You may also need to submit a clear photo of your GCash or payment account showing it is registered in your name. Verification is typically completed within 24 hours of submission.

No. wk7 strictly enforces a one-account-per-person policy. Creating duplicate accounts — whether under different names, mobile numbers, or payment methods from the same household — violates wk7's Terms & Conditions. All duplicate accounts will be closed, and any winnings or bonus balances associated with them will be voided. If you've forgotten your login details, use the account recovery option instead of creating a new account.

Go to the wk7 Login page and click "Forgot Password." Enter the mobile number registered to your account and you'll receive an OTP to reset your password. If you no longer have access to your registered number, contact wk7's 24/7 live chat support from your account dashboard or reach out via [email protected] and a support agent will guide you through the identity verification process to regain access.

You can request permanent account closure by contacting wk7's live chat support team or emailing [email protected]. Before your account is closed, make sure to withdraw your remaining balance — closure requests are processed within a reasonable timeframe, subject to any pending KYC or compliance requirements. If you're closing your account because of gambling concerns, wk7 recommends using the self-exclusion tool instead, which offers additional safeguards.

GCash withdrawals on wk7 are typically processed within 15 minutes to 1 hour for verified accounts. During peak periods — especially Friday evenings and weekends — processing may take up to 3 hours. Your account must have completed KYC verification before your first withdrawal is approved. wk7 aims to be one of the fastest payout platforms for Filipino players, and GCash is the quickest channel available.

The minimum deposit on wk7 is PHP 100 for most payment methods, including GCash and Maya. Some payment channels may have a slightly different minimum — always check the cashier page for the current minimum for each method. There is no maximum deposit for standard verified accounts, though wk7 may request additional documentation for unusually large deposits in line with its anti-money laundering compliance obligations.

wk7 does not charge deposit fees for standard payment methods including GCash, Maya, and local bank transfers. For USDT TRC20 transactions, standard blockchain network fees apply and are not charged by wk7 directly. Withdrawal fees vary by payment method and are displayed clearly in the cashier section before you confirm any transaction. Always check the fee schedule for your chosen payment method before submitting.

No. For security and anti-money laundering compliance, wk7 requires withdrawals to be made to the same payment method and account that was used to fund your wk7 wallet. For example, if you deposited via GCash, your withdrawal must go back to the same GCash number. This policy protects all players and is standard practice for regulated Philippine online gaming platforms. If your payment method has changed, contact support before submitting a withdrawal.

If your wk7 withdrawal has been pending for over 24 hours, the most likely cause is an outstanding KYC verification requirement or a compliance review triggered by account activity. Contact wk7's live chat support directly from your account dashboard — support agents can check the status of your withdrawal in real time and advise you on any documents needed to complete the process. Do not submit a second withdrawal request while one is pending.

Yes. All slot games available on wk7 use independently certified Random Number Generator (RNG) software from their respective game providers. The RNG produces genuinely random outcomes on every spin — wk7 does not have the ability to adjust results, and game providers cannot modify outcomes in real time. The RTP (Return to Player) percentage for each game is set by the provider and applied consistently to all players on all platforms where that game is offered.

RTP stands for Return to Player — it is the percentage of total wagered money a slot game returns to players over a large number of spins. A slot with 96% RTP returns PHP 96 for every PHP 100 wagered on average over time. JILI slots generally publish RTP figures within the game's help or info section. Higher RTP does not guarantee individual session wins, but it does indicate a lower house edge. Check each JILI game's information panel within the wk7 platform for its specific RTP figure.

Yes. wk7 is fully optimised for mobile browsers on both Android and iOS devices. You don't need to download a separate app — simply open your mobile browser (Chrome, Safari, or any major browser), go to wk7.biz, log in to your account, and play. The mobile experience covers all game categories, the full cashier, live chat support, and account settings. The interface automatically adjusts to your screen size for comfortable play on any device.

If your connection drops mid-game on wk7, the game server continues to process the round according to its standard rules. When you reconnect, you'll be able to see the outcome of the round. Bets that were placed before disconnection are honoured — if you won, the winnings will be credited to your wk7 wallet. If a malfunction occurred that prevented the round from completing normally, the game provider's malfunction policy applies and affected bets may be voided with stakes returned.

A wagering requirement (also called a playthrough requirement) is the total amount you need to wager using bonus funds before you can withdraw any winnings generated from them. For example, a PHP 500 bonus with a 20x wagering requirement means you need to wager PHP 10,000 in eligible games before the bonus converts to withdrawable cash. wk7 clearly displays the wagering requirement for every promotion in its bonus terms — always check before claiming.

No. Bonus balances and winnings generated from bonus play on wk7 cannot be withdrawn until the full wagering requirement has been met. If you request a withdrawal before completing the wagering, the bonus and associated winnings will be forfeited. Your real-money balance (funded by direct deposits) is separate from bonus funds and can generally be withdrawn at any time, subject to standard KYC verification requirements.

wk7 rewards regular players through ongoing promotions, reload bonuses, cashback offers, and special event promos tied to major sporting occasions — such as the PBA Finals, boxing title fights, and international football tournaments. Details of the current loyalty structure and any VIP tiers are available in the promotions section of your wk7 account. Regular players are also eligible for personalised offers from the wk7 promotions team.

On wk7, submitting a withdrawal request before completing the wagering requirement for an active bonus typically results in that bonus being forfeited, in accordance with the promotion's terms. This is standard across regulated Philippine online gaming platforms. To avoid losing your bonus, make sure to complete the wagering requirement first — your bonus balance and progress are displayed in your account. If you believe your bonus was voided in error, contact wk7 live chat with your account details.

Log in to your wk7 account, go to Account Settings, and navigate to the Responsible Gaming section. Select "Deposit Limits" and set your preferred daily, weekly, or monthly cap. The limit activates immediately and cannot be increased during a mandatory review period. This tool is designed to help you manage your gambling budget proactively — wk7 encourages all players to set limits that reflect what they're genuinely comfortable spending on gaming entertainment.

Self-exclusion on wk7 is a voluntary suspension of your account for a chosen period — or permanently. It can be activated instantly from Account Settings under the Responsible Gaming section. Once active, the exclusion cannot be reversed during the chosen period; wk7 will not respond to requests to override it. If you need help activating self-exclusion or cannot access your account settings, wk7's 24/7 live chat support team can activate it for you immediately upon request. See the full Responsible Gaming page for details.

wk7 takes problem gambling seriously. If you're concerned about your gambling habits, start by using the self-exclusion tool in your wk7 account settings — it activates immediately with no questions asked. Beyond the platform, PAGCOR operates a responsible gaming program with support resources for Filipino players experiencing gambling difficulties. Talking to a trusted family member, friend, or community leader is also an important first step. wk7's live chat support can connect you with information on available resources at any time.

wk7 uses TLS encryption for all data transmitted between your device and our servers, and stores personal data using AES-256 encryption at rest. Access to your account data is restricted to authorised personnel on a need-to-know basis. wk7 complies with the Philippine Data Privacy Act of 2012 (RA 10173) and does not sell personal data to third parties for marketing purposes. For complete details on how your data is handled, read the wk7 Privacy Policy.

If you suspect unauthorised access to your wk7 account, change your password immediately via Account Settings and contact wk7's 24/7 live chat support to report the incident. wk7's security team can review your account's login history, identify suspicious activity, and temporarily freeze the account while the investigation proceeds. wk7 will never contact you asking for your password or OTP — if you receive such a message claiming to be from wk7, it is fraudulent. Do not respond and report it to support immediately.